Excellent after sales service and responsive communication Quick delivery and fast replacement process High quality products, easy to use, and excellent customer service
My Sigma Pro simply would not turn on so I immediately contacted Trusti Metrix by email on 6 February at 19:03. At 20:17, I received a phone call apologising for the delay (less than an hour), acknowledging my email and reassuring me on what they would do. At 21:14, I received an email asking me to try various things.
On 7 February (Friday) at 18:35, I completed all the tasks but to no avail. At 18:59, they confirmed that I would need to send my Sigma back to them and that they would send a replacement out on Monday for me to receive Tuesday.
I did, indeed, receive the replacement Sigma on Tuesday even before I had a chance to return my faulty Sigma. They are also refunding my postage costs.
I'm not sure I have ever had such responsive after sales service from any company and they exceeded my expectations.
Anyone in the UK thinking about buying a Sigma should buy from Trusti Metrix and not directly with Sigma (as I was originally considering). There is no way Sigma in the US could have provided a replacement Sigma so quickly.
Very quick delivery and great communication. Apparently the only place in the UK where you can easily buy this device. The order was a gift we got for a friend but he did say the device was in perfect condition and great for whatever he wanted to use it for :)
The Sigma investor machine has totally blown me away, being able to verify that every piece in my stack is genuine, gave me real peace of mind, so easy to use my kids can do it. Amazing customer service too, 10/10
Excellent customer service, I was promptly contacted and asked that which delivery date would be the most suitable. Item arrived promptly. A big thank you.
Great product and very good company to purchase with, probably the best and only place to purchase these item from in the uk, the delivery was super quick and everything turned up next day and worked brilliant. 100% recommend
Just bought the sigma pro, James and Nick have been absolutely brilliant to deal with and their support is also brilliant, a must for any coin enthusiast.
