Annuleringsbeleid

Order cancellations and pre-orders

Last updated 12 November 2026. Our policies are provided in English.

Every order is paid in full when it is placed. We do not take deposits and we do not sell subscriptions.

1. Cancelling before dispatch

You can cancel any order for a full refund before it is dispatched. E-mail help@trustimetrix.com with your order number.

Once an order has been dispatched it can no longer be cancelled. Our policy on returns, refunds and guarantee applies from delivery.

2. Pre-orders

We sell out regularly. When a model is out of stock, its product page shows a Pre-Order button and an estimated dispatch date.

• Payment: a pre-order is paid in full when you place it, by card or by bank transfer.
• Your place in the queue: pre-orders are filled in the order in which payment is received.
• The date is an estimate. It depends on deliveries from the manufacturer in the USA. If it changes, we e-mail you the new date as soon as we know it.
• You can cancel at any time before dispatch for a full refund.
• 90-day limit: if your tester has not left within 90 days of your payment, we refund you in full, unless you tell us you would rather keep waiting.

3. Paying by bank transfer

• Our bank details are in your order confirmation.
• Please use your order number as the payment reference and pay from an account in the name on the order, so that we can match your payment to your order.
• We hold an unpaid order for 14 days. If your payment has not arrived by then, we may cancel the order.
• Stock, or your place in the pre-order queue, is set on the day your payment arrives.

4. When we may cancel an order

We may cancel an order if we suspect fraud, if a price was clearly shown in error, or if we cannot supply the tester. We tell you and refund you in full.

Contact

Trusti Metrix Limited, 31–38 Queen Street, Hull, England, HU1 1UU, United Kingdom. help@trustimetrix.com, +44 (0)7481 508681.