Terms and Conditions

Terms & Conditions

Last Updated: 12th February 2025

Welcome to TrustiMetrix.com. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding.

1. General Information

TrustiMetrix Limited ("we", "our", "us") operates TrustiMetrix.com as an online store providing precious metal verification tools and related accessories.

By using this website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use our website.

2. Orders & Payments

• All prices are listed in GBP (£), EUR (€), and other supported currencies and include VAT where applicable.
• We reserve the right to refuse or cancel any order if fraud or unauthorized transactions are suspected.
• Payment must be made in full at checkout via the available payment methods.
• Orders will only be processed upon successful payment.

3. Shipping & Delivery

• Orders are typically dispatched within 1-3 business days.
• Delivery times vary based on location and shipping method.
• We are not responsible for delays caused by the courier or customs processing.

International Shipping & Import Taxes

Customers outside the UK are responsible for any applicable import duties, VAT, or taxes imposed by their country. Trusti Metrix Limited is not liable for any additional charges or delays due to customs procedures.

4. Returns & Refunds

• Returns are accepted within 30 days of delivery, provided the item is unused and in its original packaging.
• To initiate a return, contact us at [Insert Contact Email].
• Refunds will be issued once the returned item is inspected and approved.
• Customers are responsible for return shipping costs unless the item is faulty.

5. Warranty & Liability

• Our products come with a 2 manufacturer’s warranty covering defects in materials and workmanship.
• TrustiMetrix Limited is not responsible for damage caused by misuse, unauthorized repairs, or external factors.
• We do not guarantee that the products will detect counterfeit metals with 100% accuracy and recommend using them in conjunction with other verification methods.

6. Intellectual Property

• All content on TrustiMetrix.com, including text, images, and branding, is the property of Trusti Metrix Limited.
• Unauthorized use, reproduction, or distribution of any materials is strictly prohibited.

7. Privacy Policy

• Your personal data is handled in accordance with our Privacy Policy.
• We do not sell or share customer data with third parties, except as required by law.

8. Governing Law

• These Terms & Conditions are governed by the laws of England & Wales.
• Any disputes will be resolved in the courts of England & Wales.

9. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

Trusti Metrix Limited
Aldgate House
1-4 Market Place
Hull
England
HU1 1RS
REG: 15078027
VAT: 460629587
help@trustimetrix.com
+44 (0) 7481508681

By continuing to use our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.